BACKGROUND
These Terms and Conditions are the standard terms which apply:
A. To provision to customers of any Services (as “Services” is defined in clause 1 below) by the Salon, namely EDY LONDON LASHES LTD, a company registered in England & Wales under number 12372576 whose registered office is at 4 Manchester Square, London, United Kingdom, W1U 3PD; and,
B. Where the customer is a “Consumer” as defined by the Consumer Rights Act 2015.
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business” means any business, trade, craft, or profession carried on by You or any other person/organisation.
“Consumer” means a “consumer” as defined by the Consumer Rights Act 2015, and in relation to these Terms and Conditions means an individual customer of the Salon who receives Services for the customer’s personal use and for purposes wholly or mainly outside the purposes of any Business.
“Regulations” means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
“Salon/We/Us/Our” means EDY LONDON LASHES whose place of business and contact address is 4 Manchester Square, London W1U 3PD, and includes all employees and agents of the Salon.
“Services” means any and all of the treatments, facilities, services, products and other goods and materials which we provide/use.
“You/Your” means an individual who is a customer of the Salon.
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “these Terms and Conditions” is a reference to these Terms and Conditions.
1.2.2 A Clause or sub-Clause is a reference to a Clause of these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and shall not affect interpretation.
1.4 Words signifying the singular number shall include the plural and vice versa.
1.5 References to any gender shall include the other gender.
2. APPOINTMENTS
2.1 The Services which We offer are available by appointment. We will endeavour to accommodate walk-in clients but cannot guarantee to do so. You may book an appointment in person at the Salon, via our website, by phone or by email.
2.2 Your request for a booking will be an offer, but whether We accept it will be for Us to decide in Our discretion. Only if and when We tell You that We accept Your request for a particular appointment will there be a binding contract between You and Us.
2.3 A £100 deposit is payable at the time of booking to secure Your appointment.
2.4 If You cancel the appointment without giving at least forty-eight (48) hours’ notice, We will be entitled to retain the £100 deposit.
2.5 In the event of a no-show, where You fail to attend without any notice, We will also retain the £100 deposit in full.
2.6 We will not reserve or guarantee any date or time unless You have paid the £100 deposit to confirm the booking.
2.7 If You know You are going to be late for an appointment, You should contact Us to tell Us. If You arrive more than five (5) minutes late, We will try to provide the Services but may treat the appointment as cancelled without notice by You, in which case the £100 deposit will be retained.
2.8 You may cancel an appointment without charge and receive a full refund of the deposit if You give Us at least forty-eight (48) hours’ notice of cancellation.
2.9 We may cancel an appointment booked by You at any time before the scheduled time in the following circumstances:
2.9.1 The required personnel or materials necessary for the Services are not available.
2.9.2 An event outside of Our reasonable control prevents Us from fulfilling Your appointment.
2.9.3 We find that You are not a “Consumer” as defined in clause 1.
If We cancel an appointment for any of the above reasons, We will refund You in full for any deposit or advance payment made.
2.10 We will use all reasonable endeavours to start the Services at the booked time, but a delay may occur due to overrun or other circumstances. If the delay is at least thirty (30) minutes, You may cancel and receive a full refund for that appointment, including the deposit.
2.11 Where the contract We make with You is not made on Our premises, the Consumer Contracts Regulations give You the right to cancel a booking within fourteen (14) days after We accept it. However, if You request Services to be provided within that period and We do so, You cannot cancel that specific appointment.
2.9 We will use all reasonable endeavours to start the Services at the booked time, but a delay may occur due to overrun or other circumstances. If the delay is at least thirty (30) minutes, You may cancel and receive a full refund for that appointment.
2.10 Where the contract We make with You is not made on Our premises, the Consumer Contracts Regulations give You the right to cancel a booking within fourteen (14) days after We accept it. However, if You request Services to be provided within that period and We do so, You cannot cancel that specific appointment.
3. FEES AND PAYMENT
3.1 You must pay for all Services in accordance with Our Price List on completion or within five (5) working days of the appointment.
3.2 Payments may be made by electronic bank transfer to the details We provide.
3.3 We may alter prices without prior notice, but price changes will not apply to existing booked appointments.
3.4 All prices include VAT.
3.5 No refunds are given for eyelash extension services. If You decide to have eyelash extensions removed, a removal fee of £50.00 applies.
4. ELIGIBILITY FOR TREATMENT
4.1 You confirm that You are a “Consumer” as defined in clause 1 above.
4.2 Certain treatments are only available to clients aged 18 or over. Evidence of age may be required.
4.3 Treatments for clients under 18 require parental consent, and proof may be required.
4.4 You must inform Us of any medical conditions or ongoing treatments when booking. If You fail to do so, We may refuse the treatment and treat the appointment as cancelled by You without notice.
4.5 You confirm that none of the following apply to You:
- Skin conditions around the eye area (eczema, dermatitis, psoriasis, etc.)
- Eye surgery (within the last 6 months)
- Conjunctivitis or recent eye infection
- Cataracts, diabetic retinopathy, alopecia, hordeolum/styes, hay fever, watery eyes, blepharitis, corneal disease, or dry eye syndrome.
4.6 You must remove contact lenses before the appointment.
4.7 Although all products and equipment used are of professional quality, it is possible that You may have an individual reaction to a product. Reactions may include swelling, redness, flaky skin, or itching.
4.8 Edy London Lashes cannot be held responsible if such a reaction occurs.
4.9 Individual reactions may differ from person to person. Adhesive tapes, glue, and under-eye gel pads used may cause an allergic reaction. If You experience discomfort during treatment, You must inform Your technician immediately.
4.10 If You experience any irritation, swelling, or infection after treatment, contact Edy London Lashes immediately and seek medical attention at Your own expense.
4.11 Aftercare instructions will be provided following treatment.
4.12 You should not get lashes wet within the first 48 hours and avoid mascara or other eye makeup.
4.13 Attend the appointment with clean lashes; makeup removal will reduce treatment time.
4.14 Do not use waterproof mascara or eyeliner on or near the extensions.
4.15 Do not rub or pull lashes. Regular infill appointments are required to maintain extensions.
4.16 An infill rate will only apply if You return within three (3) weeks and have at least half of Your lashes remaining. Otherwise, a full-set rate will apply. The salon does not perform infill work on other technicians’ extensions — please book a removal first.
5. SALON RULES
You will abide by the salon rules of Edy London Lashes.
Children and pets are not permitted during appointments.
6. LIMITATION OF LIABILITY
6.1 We are not responsible for any loss or damage of any kind, whether direct, indirect, incidental, or consequential, that You may suffer as a result of using Our Services or visiting Our Salon.
6.2 We provide or sell all Services to You only for personal and private use. We make no warranty or representation that products or materials are fit for commercial or professional use.
6.3 Nothing in these Terms and Conditions excludes or limits Our liability for death or personal injury caused by Our negligence, or for fraud or fraudulent misrepresentation.
6.4 Furthermore, if You are a “consumer” under the Consumer Rights Act 2015, nothing in these Terms affects Your statutory rights.
6.4.1 The Consumer Rights Act 2015.
6.4.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.4.3 The Consumer Protection Act 1987.
6.4.4 Any other consumer protection legislation.
7. CHANGES TO TERMS AND CONDITIONS
We may update these Terms and Conditions from time to time without notice, but We will endeavour to inform You as soon as reasonably possible of any changes.
8. HOW WE USE YOUR PERSONAL INFORMATION (DATA PROTECTION)
All personal data will be handled in accordance with the General Data Protection Regulation (GDPR).
Please refer to Our Privacy & Cookie Policy on our website for full details.
9. REGULATIONS
We are required to make certain information available to You before entering into a contract. This information is included in these Terms or provided before confirming Your appointment.
10. INFORMATION
As required by the Regulations:
10.1 All information described in clause 9 above.
10.2 Any other information provided by Us which You consider when deciding to make a booking.
All of this forms part of the contract between You and Us.
11. COMPLAINTS
We welcome feedback. If You have any complaint regarding Our Services, please contact Us directly to resolve the matter.
12. NO WAIVER
Failure or delay by either party in exercising any rights under these Terms does not constitute a waiver of that right.
13. SEVERANCE
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in effect.
14. LAW AND JURISDICTION
14.1 These Terms and Conditions, the Contract, and the relationship between You and Us shall be governed by and construed in accordance with English law.
14.2 As a consumer, You benefit from any mandatory provisions of the law in Your country of residence.
14.3 Any dispute or claim arising between You and Us shall be subject to the exclusive jurisdiction of the courts of England and Wales.